Wednesday, September 3, 2008

Please Hold for Technical Support

So after years of begging at the beginning of football season, we have finally upgraded to full cable- including ESPN! We ended up bundling our services- phone, internet, and TV. Which actually was only $3-4 more than what we were paying. So that's cool.
But, they changed our internet service, and sent us a new modem for DSL. I have had the hardest time setting this thing up! I know computers fairly well, at work I am the go-to-guy for computer help. So I have to call technical support (I have called the last 2 days with no success) . I am put on hold while my phone call is transferred to India. I know it is because I have talked to 3 people and they are all Indian and hard to understand. I don't care who helps me as long as it works. But thier computers are always "experiencing difficulties". So I wait and then repeat my phone number again and again and again. "Thank you for your patience, you are our highest priority, please hold." So we are going to talk again today, I can't wait to be put on hold. :)

So at home we are still down, but at least we have ESPN.

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